Privacy Policy

Effective Date: 22-12-2024

FlyDirect Travel Company (“FlyDirect,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services or visit our website at www.flydirect.ai

1. Information We Collect.

a. Personal Information

We collect the following types of personal information:

• Name, email address, phone number, and address.
• Passport details and identification for visa processing.
• Payment information (credit/debit card details, billing address).
• Travel preferences, including special requests and dietary requirements.

b. Non-Personal Information

We may also collect non-personal data, such as:

• IP address, browser type, and device information.
• Website usage data, including pages viewed, time spent, and referral sources.
• Location data when accessing our site.

2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

To process and manage bookings, payments, and travel arrangements.

To communicate with you about your bookings, trip updates, and promotional offers.

• To provide personalized travel services and recommendations.
• To ensure compliance with legal, regulatory, and travel-related requirements.
• To improve our website functionality and overall customer experience.

3. How We Share Your Information

FlyDirect does not sell or rent your personal information. However, we may share your information with:

•  Service Providers: To facilitate bookings, visas, accommodations, and related travel services.
•  Payment Processors: To securely process transactions.
• Government Authorities: When required for compliance with legal and visa-related obligations.
•  Marketing Partners: With your consent, for delivering targeted advertisements and promotions.

4. Data Retention and Security

• We store your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
•  We implement robust security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications at any time.
• Request a copy of your data or ask us to transfer it to another service provider. Contact us with questions or concerns about your data usage.
• To exercise your rights, please contact us at info@flydirect.ai

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These tools help us analyse website traffic, customize content, and provide tailored recommendations. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

9. Media Production and Filming

• All trips organized by FlyDirect may include film production and photography.

• Clients are required to fill out and sign a media consent form before participating.

• By signing the media consent form, clients grant FlyDirect permission to use their images, videos, and voice recordings for promotional and media purposes.

• Once signed and approved, FlyDirect is unable to delete any recorded content, including voice, images, or videos, from its media production archives and will not refrain from using them at anytime. 

• Content may be published on FlyDirect’s official platforms, including websites, social media, and promotional materials including third party platforms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

FlyDirect Travel Agency

Email: info@flydirect.ai

By using our website and services, you agree to the terms of this Privacy Policy. Thank you for trusting FlyDirect Travel Agency.