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These Terms and Conditions govern the use of FlyDirect Travel Agency's services. By booking with us, you agree to comply with these terms. Please read them carefully to understand your rights and responsibilities.
Booking and Payment Terms
• Clients must provide accurate personal and travel details during booking.
• A booking confirmation will be issued upon receipt of the initial payment.
• For equestrian tours and customized travel packages, a 50% deposit is required at the time of booking.
• The remaining 50% balance must be paid no later than one week before the scheduled trip.
• Failure to pay the remaining balance may result in the cancellation of the booking, with no refund of the initial deposit.
• For bookings made within two weeks of the trip, full payment is required at the time of booking.
Cancellations and Refunds
• Refunds for cancellations depend on the time of the request:
• Within 5 days of booking: Full refund of the deposit.
• After 5 days of booking: No refund of the deposit.
• For equestrian tours, if a client discontinues the trip due to injury or other personal reasons, FlyDirect will refund 10% of the total trip cost.
• FlyDirect reserves the right to cancel trips due to unforeseen circumstances, including force majeure, weather conditions, or insufficient participants.
• In such cases, clients will be offered either a full refund or the option to rebook for another date.
Non-Refundable Services
• Visa services: Once a visa application is submitted, the processing fee is non-refundable, regardless of the application’s outcome.
• Airline tickets: Bookings are non-refundable once tickets are issued, even if the client decides to cancel or change their travel plans.
• Other third-party services: Any fees associated with issued documents or confirmed bookings (e.g., accommodations, event tickets) are non-refundable once the service has been applied for or issued.
Travel Documents and Requirements
• Clients are responsible for ensuring they have valid passports, visas, and any required documentation for their destination.
• FlyDirect is not liable for denied entry due to incomplete travel documents.
• Certain destinations may require vaccinations or health certificates; clients must check and comply with these requirements.
Health and Safety
• Clients must disclose any medical conditions, physical limitations, or dietary restrictions during booking.
• Horse riding and adventure activities involve risks. FlyDirect provides safety measures but is not liable for injuries or accidents that occur during activities.
• Clients must submit a video demonstrating their riding experience to ensure they meet the trip requirements.
• Clients are required to sign a liability waiver before participating in horse riding tours.
• Misrepresentation of riding skill or failure to disclose relevant health conditions may result in cancellation of participation with no refund.
User Conduct and Behaviour
• Clients are expected to:
• Behave respectfully towards staff, other travellers, and local communities.
• Follow the instructions of tour leaders and activity guides.
• Refrain from illegal activities, harassment, or damage to property.
• FlyDirect reserves the right to terminate a client’s participation without refund if their behaviour jeopardizes the safety or experience of others.
Changes to Itineraries
• Changes to bookings must be requested in writing. FlyDirect will accommodate changes where possible but cannot guarantee availability.
• Rebooking fees may apply, depending on the timing and nature of the changes.
• FlyDirect may adjust itineraries due to weather, safety concerns, or other unavoidable circumstances.
• FlyDirect will notify clients of significant changes and offer alternatives where possible.
Liability and Responsibility
• FlyDirect acts as an intermediary for travel services provided by third parties (e.g., airlines, hotels, transport companies).
• FlyDirect is not responsible for delays, cancellations, or disruptions caused by third-party service providers.
• Clients acknowledge and accept the inherent risks of travel, including delays, political unrest, and natural disasters.
Copyright and Intellectual Property
• All content on FlyDirect’s website and promotional materials, including logos, itineraries, and media, is the property of FlyDirect.
• Unauthorized use, reproduction, or distribution of this content is prohibited and may result in legal action.
Termination of Services
• FlyDirect reserves the right to terminate services or disable user accounts for:
• Violation of these Terms and Conditions.
• Fraudulent activity or false information provided during booking.
• Non-payment of required fees.
Privacy Policy
• FlyDirect collects personal information for the purpose of processing bookings and providing services.
• Client information is stored securely and will not be shared with third parties except as required to fulfill bookings or comply with legal obligations.
• All trips organized by FlyDirect may include film production and photography.
• Clients are required to fill out and sign a media consent form before participating.
• By signing the media consent form, clients grant FlyDirect permission to use their images, videos, and voice recordings for promotional and media purposes.
• Once signed and approved, FlyDirect is unable to delete any recorded content, including voice, images, or videos, from its media production archives and will not refrain from using them at anytime.
• Content may be published on FlyDirect’s official platforms, including websites, social media, and promotional materials including third party platforms.
Governing Law and Dispute Resolution
• These Terms and Conditions are governed by the laws of the UAE.
• Any disputes arising from the use of FlyDirect’s services will first be addressed through negotiation. If unresolved, disputes will be referred to the UAE courts.
Agreement
By booking with FlyDirect Travel Company, you agree to these Terms and Conditions. FlyDirect reserves the right to update these terms at any time. Clients will be notified of significant changes.
For further inquiries or assistance, please contact FlyDirect at Info@flydirect.ai
At FlyDirect Travel Company, we are committed to ensuring client satisfaction across all our services and products. This policy outlines the terms and processes for returns and refunds related to our services and distributed items. Please read it carefully to understand your rights and responsibilities.
1. Terms of Return
1.1 Services
• Refund requests for equestrian tours and adventure trips must be submitted within 5 days of booking to be eligible for a refund.
• Refund requests for travel-related services (e.g., visa applications, airline tickets, or accommodations) are not eligible for refunds once the service has been processed or issued.
1.2 Distributed Items (e.g., Caps, Jackets, Water Bottles, etc.)
• Items must be returned within 7 days from the date of receipt.
• Items must be in unused, unworn, and undamaged condition with original packaging and tags intact.
2. State of Return
• Distributed items that are damaged due to misuse, improper handling, or negligence are not eligible for return or refund.
• Services cannot be returned but may be adjusted or rescheduled under specific circumstances (subject to fees, see Terms of Service).
3. Reason for Return
3.1 Acceptable Reasons for Returns (Distributed Items)
• Wrong item delivered (e.g., incorrect size, type, or design).
• Product received in a damaged or defective condition.
3.2 Reasons Not Accepted for Returns
• Change of mind or preference after delivery.
• Items damaged due to improper care or misuse by the client.
4. Process for Returns
4.1 For Distributed Items
1. Initiate a Return:
• Contact FlyDirect Customer Service within 7 days of receiving the item.
• Provide your order details, reason for return, and photographic evidence (if applicable).
2. Approval of Return:
• Once approved, you will receive instructions for returning the item.
3. Return Shipping:
• Clients are responsible for shipping costs unless the item was delivered damaged or incorrectly.
4.2 For Services
• Submit refund requests via email at info@flydirect.ai within the required timeframes.
• Include your booking reference number, reason for the refund, and any supporting documentation.
5. Process of Refund
5.1 Refund for Services
• Refunds for equestrian tours and adventure trips are processed as follows:
• Within 5 days of booking: Full refund of the deposit.
• After 5 days of booking: No refunds allowed.
• Refunds for other services (e.g., visa applications, airline tickets) are not provided once the service has been processed or issued.
5.2 Refund for Distributed Items
• Refunds are issued once the returned item is received, inspected, and approved.
• Refunds will be processed using the original payment method within 14 business days of approval.
5.3 Conditions for Partial Refunds
• For discontinued participation in equestrian tours due to injury or personal reasons, FlyDirect may refund 10% of the total trip cost.
• Any fees for processing, customization, or special requests are non-refundable.
6. Contact Information
For return and refund inquiries, please contact us:
Email: info@flydirect.ai